CUSTOMER SERVICE
	PRICING
	SHIPPING
	BACK ORDERS
	RETURNS
	CORE CHARGES
	PRIVACY

PRICING

Prices are subject to change without notice. We are sorry about this, but we have no control over our suppliers. However, we will sell all our old stock at the old prices.
 

SHIPPING/HANDLING

Most of our items are shipped by United Parcel Service. We shall require a street address for delivery as UPS does not deliver to P.O. Boxes. Please allow up to approx. 10 working days for regular orders to arrive. Special items may take a little longer. If you require faster shipment, we can also offer UPS Next Day Air, 2nd Day Air or 3 Day Select shipping. Due to differences in sizes and weights of each individual order, you will need to contact us as soon as the order is placed, to discuss shipping prices and options based on the items ordered.
For our regular UPS ground shipments, the shipping/handling cost is calculated according to the following scale if you live within the 48 contiguous states. These may vary.

Free UPS Ground shipping for orders over $800 (excluding oversized and freight items). A small handling fee is normally applied however.

Oversized packages or items requiring special handling may be extra. Please remember that UPS will not ship to post office boxes. Occasionally, and at their rates, we may have to use truck lines for the larger items. Shipping charges on orders outside the U.S.A. are determined on an individul basis, based on the weight and dimensions of the shippment. Consignee is responsible for customs duties and/or taxes, if any. We regret that we are unable to ship C.O.D.
 

BACK ORDERS

We always try to have most of our items in stock but sometimes backorders may be inevitable. Backorders will be automatically delivered when the part comes back into stock. Please be sure to let us know if you do not want items backordered.
 

RETURNS

All returns require an RMA number - please call us before sending returns to us. All merchandise returned must have prior authorization and there is a 20% restocking fee. We will accept most returned, unused merchandise. (Special orders, bed wood and electrical items are not returnable). Please include an attached letter with details and a copy of the original invoice. Returned items must be sent prepaid. If we filled the order incorrectly, we will reimburse your return shipping charges at standard U.P.S. rates. If you ordered wrongly or simply do not want the item, you are responsible for return freight costs and a 20% restocking fee. Returns must be received within 30 days from date of invoice. No returns on Used Parts.

CORE CHARGES

Re-buildable cores, when requested, should accompany your order. If not a core charge will be added. We are sometimes out of usable cores so we may require yours in advance to process the order. Cores should be sent prepaid to us and be re-buildable. Cores must be returned within 60 days.

Examples:
If it is a Steering box with a column it must have good threads where the wheel fits on. If the housing is cracked it is useless. Most of this is common sense. We have to rebuild the parts that are worn out, not replace the smashed bits as well. Sometimes we make a partial refund on a core that we can use some of the parts from. We try to be fair and reasonable but you have to make the decision as to whether the core is re-buildable

If it is a Capillary type temperature gauge, then we need the tube, nut and sending bulb.

If it is a Windshield Crank-Out, then it must have a non-cracked housing and a good tongue, we can fix the gears.

If it is a speedometer, then the same logic applies. They are rebuilt, tested, calibrated, etc.

If you send back your core with bits missing then we can issue a partial refund. Again, most of this is common sense, please use your best judgment.

PRIVACY

We value our privacy and assure you that we do not sell or share your name and address information with anybody. We collect name and address information solely for American Classic Truck Parts.